We use strive to achieve complete satisfaction when it comes to product delivery.
Delivery lead times
In general we aim to deliver your purchases within 4-5 working days with care.
Delivery times may differ with our instore niche partners. Please take a few minutes to pay attention to their details. We always strive to make the entire Kella shopping experience unified.
Accuracy of client provided information
Deliveries will be done based on the delivery time schedule provided to you Inaccuracies of sender or receiver information written/provided by you on the shipment details will cause delay in deliveries
Working days & Holidays
Pick-up and Deliveries are executed during working days from Monday to Friday. Deliveries will not be affected Public, Bank, Mercantile holidays & Company prescribed holidays.
Payments
If you Request a “Door step pickup” to return an item. You will have to pay the courier charges.
All online payments completed within www.kella.store, the final payment will always include delivery charges. Therefore you don’t have to pay anything upon receiving the products ordered.
Our Delivery Partners
- Boda Boda (bodaboda.lk)
- Ace Xpress (A member of Aitken Spence PLC)
- Koombiyo Delivery (koombiyodelivery.lk)